Responsible gambling

Gambling should be an enjoyable form of entertainment. If at any time it stops being fun, it is important to take practical steps to protect your wellbeing and your finances. Below you will find clear, compassionate guidance on how to play more mindfully, recognise warning signs, use available control tools, and get help when you need it.

Recognising the Signs

It can be hard to notice when play is becoming risky. Watch for changes in behaviour, mood or finances that suggest gambling is taking more attention than it should.

Spending more time or money than planned.
Chasing losses—trying to win back lost money quickly.
Neglecting work, study, family or social activities.
Feeling anxious, restless or irritable when not gambling.
Borrowing, selling possessions or using credit to gamble.
Hiding gambling activity or lying about how much you spend.

Tools to Help You Stay in Control

Practical account tools can reduce risk and make it easier to play within limits. Consider using one or more of the following options.

Deposit limits: Set a daily, weekly or monthly cap on how much you can add to your account.
Loss and wager limits: Restrict the amount you can lose or stake over a chosen period.
Session timers and reality checks: Receive reminders of how long you have been playing to break automatic or prolonged sessions.
Cooling-off periods: Temporarily suspend your account for a short, pre-set time to pause play and reflect.
Self-exclusion: Block access to your account for a longer period or permanently if you need a strong barrier to gambling.
Payment controls: Remove stored payment methods, delay deposits by using slower payment options, or nominate a trusted person to help manage finances.
Personal limits in the app/account settings: Use available settings to automate protection rather than relying on willpower alone.

Setting Financial Boundaries

Clear, realistic budgets help protect your everyday life while still allowing for recreational play. Treat gambling money the same way you treat other entertainment budgets.

Decide on an amount you can afford to lose each month and stick to it.
Use separate bank cards or e-wallets for everyday bills and for gambling funds.
Avoid gambling with money needed for rent, bills, groceries, debt repayments or family expenses.
Consider setting up longer-term financial safeguards such as spending limits at your bank or removing cards from your account settings.
Keep a simple gambling log: dates, time spent, and net losses/wins to help you stay aware of patterns.

Self‑Exclusion and Time‑Outs

When you need a firm break, self-exclusion and time-outs are effective tools. They are a personal decision and designed to give you space to regain control.

Short breaks (time-out): Use for a temporary pause—helpful if you feel impulsive or emotionally reactive.
Longer exclusions: Choose longer block periods if shorter breaks are not enough or if play has become harmful.
How to start: Set the exclusion or time-out through your account settings or ask support to apply it on your behalf.
What happens during exclusion: Access to gambling functions is blocked. Consider also removing payment methods and notifications to reduce temptation.
Returning after exclusion: Plan a step-by-step approach—review why you took the break and reset limits before resuming, if you choose to do so.

If You Need Support

Reaching out for help is a strong and positive step. Support can be practical, emotional, and professional depending on what you need.

Contact customer support to request account restrictions, self-exclusion, or help removing payment methods.
Talk to someone you trust about how you are feeling and what you want to change.
Consider professional support if gambling impacts your mental health, relationships or finances—counsellors and trained advisors can offer confidential guidance and structured plans.
If you are worried about immediate financial or mental-health risks, contact your local emergency or health services without delay.

Helping Someone Else

If you are concerned about a friend or family member, approach the situation with care. Supportive conversations can open the door to help.

Choose a calm moment to express concern without blame—focus on specific behaviours and effects you have observed.
Listen actively and encourage them to talk about their experience rather than forcing solutions.
Suggest practical steps: using account limits, self-exclusion, removing payment methods, and seeking professional advice.
Offer to help with non-judgmental tasks, such as finding support services or accompanying them to an appointment.
Set boundaries for your own finances and wellbeing; you can support someone without taking on their financial risk.

Small, consistent actions make a big difference. Use the tools available, plan ahead, and reach out when you need support. Taking control of gambling behaviour is a sign of strength and a positive step towards wellbeing.